Return & Exchange Policy

Last Updated: November 7, 2025

Thank you for choosing MAVI STEP Shade. We are committed to ensuring the highest quality of our custom-made products. If a situation arises where you need to return or exchange an item, please review our policy below.

1. General Return and Exchange Conditions

You have the right to return or exchange an item of proper quality within 14 calendar days of receiving it. To be eligible for a return, the item must be:

• unused;
• in its original, undamaged packaging;
• in its original condition, with all tags and proof of purchase preserved.

2. Special Conditions for Custom-Made Products

Please note that MAVI STEP Shade products are individually made for you in your selected color. In accordance with Appendix No. 3 to the Resolution of the Cabinet of Ministers of Ukraine No. 172 of March 19, 1994, custom-made goods of proper quality are not eligible for exchange or return.

We cannot accept a return or exchange if the product matches the color you ordered and has no defects.

3. Exceptions and Quality Guarantee

A return or exchange of a custom-made product is possible exclusively in the following cases:

• Manufacturing Defect: if you discover a product defect.
• Order Discrepancy: if the color received clearly does not match the color you ordered.

In such cases, we will gladly exchange the item for a correct one or issue a full refund, including the cost of return shipping.

4. Return Procedure

1. Contact Us. Notify our customer support team of your wish to make a return or exchange.
2. Receive Instructions. Our manager will provide you with detailed instructions and the return shipping address.
3. Ship the Item. Send the item back along with the proof of purchase. We recommend using a trackable shipping service.
4. Await Resolution. After receiving and inspecting the item, we will process the exchange or refund within 5–7 business days.

Important: The cost of return shipping for items of proper quality is covered by the Buyer.

5. Contact Us

If you have any questions about our return policy, please contact us:

Email: shade@mavistep.com
Phone: +380 93 093 59 05